Return, Refund & Exchange Policy

1. Exchange Policy

Fatiha World offers product exchanges subject to stock availability and the following conditions.

  • Exchange Processing Time: If the requested product is available in stock, the exchange may take approximately 2–3 days. If it is unavailable, the process may take 18–25 business days.

  • Product Condition: Products must be unused, unworn, and in their original condition, with all original tags and packaging intact.

  • Exchange Request: Customers must receive the original order, complete payment, and notify our Customer Care team within 48 hours of delivery.

  • Product Selection: Customers may exchange their purchase for another eligible product from Fatiha World, subject to availability. The preferred product, size, and color must be clearly communicated by phone, WhatsApp, or Facebook.

  • Delivery: The original product must be handed over to the delivery representative when the replacement product arrives. No additional delivery charge applies to an eligible exchange.

  • Price Difference: If the replacement product costs more, the customer must pay the difference. If it costs less, the customer may request a refund of the difference, generally processed within 7 business days.

  • Exchange Limit: Each order is eligible for one exchange only.

2. Return Policy

Customers must notify Fatiha World within 24 hours of delivery if a product arrives damaged, defective, incorrect, or incomplete. Depending on the issue and product category, a return, refund, or replacement may be offered.

Returns or exchanges are generally not accepted for a change of mind. Any additional terms displayed on the relevant product page will also apply.

Valid Reasons for Returning a Product

  • The product arrives physically damaged or defective.

  • The delivered product differs from its description or specifications on our website.

  • The order contains an incorrect product or missing components.

  • The delivered size does not match the size ordered, where applicable.

Reasons Not Eligible for Return

  • The customer changes their mind after placing the order.

  • The customer no longer needs or wants the product.

  • The product has been used, washed, altered, or damaged after delivery by the customer.

Return Conditions

  • Products must be unused and in their original condition.

  • Clothing must be unworn and unwashed.

  • Original packaging, tags, accessories, promotional gifts, warranty cards, and manuals must be included where applicable.

  • Products must be returned in their original packaging without unauthorized alterations.

  • Proof of purchase and supporting photographs may be required to assess the request.

Certain products may have additional restrictions for hygiene, safety, or product-specific reasons.

3. Refund Policy

Refund Processing

Once a return request is approved, customers must follow the return instructions provided by Fatiha World. Customers may be required to send the product back using a courier service.

After receiving the returned product, our team will inspect it and verify the request. Approved refunds will generally be processed within 7 business days after receipt and inspection.

Unexpected shipping or payment-processing delays may affect the time required to complete a refund.

Refund Deductions

  • Delivery Charges: Applicable delivery charges may be deducted from the refundable amount.

  • Refund Service Fee: A 5% service fee may be deducted from the total refund amount, where applicable.

All deductions will be subject to applicable consumer protection laws and the terms governing the purchase.

Customers will be notified once their refund request has been reviewed and approved. The time taken for the funds to appear may vary depending on the payment method.

4. Contact Us

For assistance with returns, refunds, or exchanges, please contact Fatiha World through the following channels:

Customer Support Hours

  • Phone & WhatsApp: Every day, 10:00 AM – 8:00 PM.

  • Facebook: Every day, 10:00 AM – 2:00 AM.

  • Email: [email protected]

When contacting us, please provide your order number, product details, and a clear explanation of the issue. Photographs may be requested where necessary.

5. Business Address

Fatiha World

House-1/A, Road-7, Sector-7, Uttara, Dhaka, Bangladesh.

6. General Terms

Fatiha World may update this policy when necessary. Customers are encouraged to review the latest version published on our website.

Nothing in this policy is intended to limit customers' rights under applicable consumer protection laws in Bangladesh.

Thank you for shopping with Fatiha World.

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